Desktop Productivity

Many functions on a telephone handset are difficult to remember which means most people only use a handful of basic features. With no visibility of whether colleagues are available to receive calls and with many telephone lists being constantly out of date, staff have difficulty transferring calls to the right people. Consequently, calls are lost or missed and there is an over reliance on voicemail which ultimately means that customer service suffers.

By providing a PC desktop application to regular phone users and customer facing staff, call efficiency, staff productivity and customer service can dramatically increase.

A desktop application can offer the following features:

• Instant Video Conferencing.

• Enable users to see whether a colleagues status is busy or available.

• Highlight urgent email, voicemail or faxes that have not been dealt with.

• Show when users are in meetings and the estimated finish time of the meeting.

• Provide a real time voicemail message based on a users calendar settings.

• Provide easy access to telephony functions.

• Transfer calls easily with single click to extension, mobile or alternative number.

If you would like to learn more about any of the IP Communications solutions we have described in these pages, please click here.