End User Training

If you're implementing a new IPC solution or introducing new applications into your existing IP environment you'll know how important it is that your users and admininstrators quickly learn not only how to use the new systems but how to use them effectively.

Technology Training

Our technology training brings the best knowledge and thinking. We offer open and in-house, standard and bespoke programmes which assist your staff, whether technical support staff, office administrators or end-users to effectively use IPC technologies within their role. The courses are categorised into the following areas:

• Handsets
• Applications
• Administration

Customer Interaction

We believe our customer interaction training is unique in that it fully and genuinely integrates soft skills training with optimising the IPC applications that you are implementing. We train your users to identify and make the behaviour change which will make the difference to your customer service.

Our commitment to helping you meet your objectives

At the heart of our Training Services is a commitment to helping you to meet your business objectives.

We achieve this through:

• Drawing on our wealth of ongoing experience and knowledge in customer service and IPC technologies, we combine best practice theory, methodologies and trends in customer service with real "on the ground" experience to deliver training that makes a difference in the real world.

• We develop innovative and participative workshops which engage your people in changing attitudes and learning new skills and behaviours as well as acquiring knowledge.

• Our trainers use their extensive experience and knowledge in customer service and communication to encourage groups to learn through participation, interaction and reflection and relate the subject to their personal and company context.

If you would like to learn more about any of the IP Communications solutions we have described in these pages, please click here.